The business of replying

As a business owner, responding to emails and phone calls from my clients, colleagues and prospects is critical to my success. Not only is it important to let people know that I have received their message but to do this as soon as possible.
This relates to the saying "treat others as you would like to be treated". I always want to feel that my requests, questions and comments are valued and that doing business with me is important. I want my clients, colleagues and prospects to feel the same.
Although we're all inundated with emails (and still some phone calls too), it's important to respond – and in a timely fashion – to those who help make our business a success.